our policies

  • Our lobby will be closed on the following holidays:
    • New Year’s Eve
    • New Year’s Day
    • Easter Sunday
    • Memorial Day
      • Closed the Sunday before.
      • Open 3-5pm on Monday.
    • July 4th
    • Labor Day
      • Closed the Sunday before.
      • Open 3-5pm on Monday.
    • Thanksgiving
    • Christmas Eve
    • Christmas Day
  • All clients must first complete the proper Service Application and sign our contract.
  • All dogs wishing to use the Daycare and Boarding services must pass the Evaluation Process.
  • If an appointment is no longer needed, clients must cancel within 24 hours of the appointment date or they may be subject to cancelation fees.
  • If a client fails to provide any notification of a cancelation, a $25 “No Show” fee will be charged to the credit card on file.
  • All pets must be in good health to use any of the services at VIP.
  • All pets must be at least 4 months old to use the Daycare and/or Boarding services.
  • All dogs must be spayed/neutered by the age of 6 months.
  • All cats must be spayed/neutered by the age of 6 months.
    • If not, cleaning fees may be applied.
  • All pets must be up to date on vaccinations.
    • Dogs:
      • Rabies
      • Canine Distemper
      • Bordetella (Kennel Cough)
      • Influenza (Recommended)
      • Negative Fecal Test
      • Yearly heartworm and flea/tick preventative
    • Cats
      • Rabies
      • Feline Distemper
      • Feline Leukemia (Recommended)